FAQ

General Questions

1. What is The Ballentine Collective?

   • The Ballentine Collective is a fashion t-shirt brand that offers unique, trendy designs inspired by urban culture, hip-hop, and anime.

2. How can I contact The Ballentine Collective?

   • You can contact us via email at info@theballentinecollective.com, through our contact form on the website, or by messaging us on our social media channels.

Products and Ordering

1. What sizes do your t-shirts come in?

   • Our t-shirts are available in sizes XS to XXL. Please refer to our size chart for detailed measurements.

2. What materials are your t-shirts made of?

   • Our t-shirts are made from high-quality, eco-friendly fabrics, including organic cotton and recycled materials.

3. How do I place an order?

   • To place an order, simply browse our online store, add items to your cart, and proceed to checkout.

4. Can I change or cancel my order?

   • If you need to change or cancel your order, please contact us within 24 hours of placing your order.

Shipping and Delivery

1. Where do you ship to?

   • We currently only ship in the US. Shipping costs and delivery times vary depending on your location.

2. How long will it take to receive my order?

   • Due to our products being sourced from different vendors, order processing can vary but are typically processed within 1-3 business days. Delivery times vary by location but generally take 5-7 business days. Please check delivery time for each item before ordering.

3. How can I track my order?

   • Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.

Returns and Exchanges

1. What is your return policy?

   • No returns or exchanges will be accepted unless item(s) ordered are misprinted, damaged, or defective. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. 

2. How do I return or exchange an item?

   • To return or exchange an item, please email support@theballentinecollective.com to initiate the process. You will receive instructions on how to return your item.

3. Can I return sale items?

   • Sale items are final and cannot be returned or exchanged unless they are defective or damaged.

Payments and Discounts

1. What payment methods do you accept?

   • We accept major credit cards, PayPal, and other secure payment methods.

2. Do you offer gift cards?

   • Yes! We offer eGift cards here.

3. Are there any ongoing promotions or discounts?

   • Please check our website and follow us on social media for updates on promotions, discounts, and special offers.

Product Care

1. How do I care for my t-shirts?

   • We recommend washing your t-shirts inside out with cold water and tumble drying on low heat. Avoid using bleach and iron on low if necessary. Check our blog for more details.

2. Will my t-shirt shrink after washing?

   • Our t-shirts are pre-shrunk to minimize shrinkage. However, following our care instructions will help maintain their size and quality.

Custom Orders and Collaborations

1. Do you offer custom designs or bulk orders?

   • Yes, we offer custom designs and bulk orders for special occasions or events. Please contact us for more information.

2. Can I collaborate with The Ballentine Collective?

   • We are always open to collaborations with artists, influencers, and other brands. Please reach out to us with your proposal.